Support
We usually reply within 2 working days.
Please include your phone model and, if you can, a screenshot. Your player ID is in the game under Settings → Account.
Common questions
I bought something but didn't get it
Close the game completely and open it again; unfinished purchases are delivered when the game starts or when you open the shop. Passes and subscriptions can be brought back with Shop → Gems → Restore Purchases (or Settings → Restore Purchases). If it still hasn't arrived, email us with the date and the receipt from Apple or Google.
How do I get a refund?
Payments are handled by Apple and Google, so refunds are too: on iPhone or iPad use reportaproblem.apple.com; on Android open Google Play → Profile → Payments & subscriptions → Budget & history.
How do I keep my progress on a new phone?
Your progress is saved to the cloud automatically. To keep it after reinstalling or on a new phone, link a Google account in Settings → Account, then sign in with the same account on the new phone.
How do I report or block another player?
In clan chat, long-press a message (or tap the player's name) and choose Report message or Block player. Blocked players' messages are hidden straight away. You can unblock players from the shield menu in clan chat. Our team reviews every report and removes players who break the rules.
How do I delete my account?
In the game open Settings → Account → Delete account and confirm twice. This permanently deletes your account, your cloud save, your clan membership and chat messages. You need an internet connection. If you can't open the game, email us from the address you want us to reply to and include your player ID if you have it.
How do I turn reminders off?
Settings → Notifications in the game, or your phone's own notification settings.