Delete your Libo account

In the game (fastest)

1. Open Libo.
2. In the lobby, tap SAVE MY PROGRESS.
3. Tap DELETE MY ACCOUNT, then YES, DELETE. If an email was added, type its password first.

The account is deleted from our server at once and for good, and the game starts again with a new, empty profile.

By email

If you can no longer open the game, email support@hivefixa.com from the address added to the account, with the subject "Delete my Libo account". We delete it within 7 days and reply to confirm.

What is deleted

• Deleted: the account, the email and password, the cloud save (coins, gems, heroes, level), the gem wallet, the purchase records and the record of gem spends.
• Kept: nothing personal. Gems that were bought cannot be refunded by deleting the account; refunds are handled by the App Store or Google Play.